If you’d like to remove the alcohol from your order for a full refund, please email us at staff@mavenmeals.com with 24 hours notice before your delivery day. The refund will be processed back to your method of payment. 

On the day of delivery there needs to be someone 21+ years old with a valid government ID available to receive the alcohol. If our driver is unable to verify an ID, then they will not deliver the alcohol portion of your order. 

You will receive a refund in the form of store credit for the alcohol subtotal portion of your order, with a 25% restocking fee taken from that refund. 

The same store credit refund scenario will apply if you reach out on the day of your delivery to remove the alcohol from your order.  

Is this a subscription service? 

Nope! We don’t believe that you should be locked into anything, when it’s our cookies & homemade meals that are going to keep you coming back for more! You can order however often fits for you and your family. 

How much does it cost to get started? 

Since there is no subscription fee & no minimum order, your only fixed cost would be our $4.99 delivery fee for delivered meals.

How does this all work? 

This is a weekly meal delivery service, not daily. 

Each Monday morning our new weekly menu will be posted on the site. You will have from Monday until Sunday at midnight to place your order for delivery/pick up the following week. For example, whatever day you are reading this - if you placed your order right now, it would be ready on the next Monday, Tuesday, or Wednesday. 

Please see the Deliveries & Pickups tab for more information on when your meals will be ready for pick up or delivery each week. 

Is there a benefit to ordering earlier in the week versus Sunday evening? 

We always encourage folks to order as early as possible in the week, so that our team is able to accurately source & order ingredients. Due to current supply chain shortages/delays, there are times that we need to deactivate a certain dish, because we aren’t able to source the items for it's production.

Therefore, we like to recommend you just set yourself a quick reminder to order earlier in the week, to ensure that your order is in & confirmed for dishes. 

Ordering early is also beneficial to you, so that if you have any questions or problems, then you can email us or call our store and we can get these answered for you before our weekly deadline. 

Do I have to order a meal plan or can I order anything I’d like?

You can mix & match the food however your heart desires! Everything is ordered by the single serving, a la carte style. On the dinner menu, we do list the entree followed by one or two side dishes that we suggest as a pairing.  The serving size, dietary tags, and ingredients are all listed underneath each item. 

Do the meals come frozen? 

All of our dishes come to you fresh! The only exception being that we will often send seafood dinner entrees frozen (as reheated fish is sometimes no fun!) and our Stock Your Freezer menu items.

How often does the menu change? 

Each Monday morning we will post a new menu with 15-20 new offerings. We wouldn’t want to eat the same thing every week & you shouldn’t have to either! 

There are a few items on our breakfast & bakery menus that are permanent, while everything else rotates weekly. Some of the more fan-favorite items you will see repeat more often, but generally items will come back onto the menu every couple of months!

How will I know how to cook my meals? 

Each savory item will come with it’s own customized label letting you know the serving size, how many days we suggest the item is good for after delivery, and any reheating/cooking instructions. 

Can I cook in the containers you deliver in? 

Our plastic dishes are microwave safe, but NOT oven safe. Anything that needs to be reheated in the oven, will need to first be transferred to an oven-safe dish. 

Can I customize dishes to leave out certain ingredients due to allergies or preferences? 

While we aren’t able to customize individual dishes, we do have a series of filters on the menu pages to make your search a little easier! 

You can filter the website to only show you dishes that pertain to your dietary preferences/needs. Under each menu item, we also list the ingredients so that you are able to avoid any specific ingredients that may not be covered by these filters. If you have any specific questions about a menu item, please email us at staff@mavenmeals.com 

Do you have a set vegetarian or vegan menu? 

Our goal for menus is to provide options for a broad range of diets, though we don’t offer any specific diet plans. A general rule is that we will try to have dishes each week that give options to people of all dietary needs. If you don’t see something that works for you in a particular week, just check back in to the website the following week! 

Is everything organic & is nutritional information available? 

In short, no. We are committed to using all natural, hormone & antibiotic free meats from local producers such as Painted Hills Beef, Draper Valley Chicken, Anderson Ranch Lamb, Carlton & Lan Roc Farms Pork & Durham Ranch Bison. Additionally, our seafood & fish is wild caught or sustainably farmed. We do strive to use as much organic produce as practical & available.

As for nutritional information, we are dedicated to keeping the menu interesting & constantly changing each week. Which means with the hundreds of items available we are currently unable to offer nutritional information. Each item is always made from scratch using high quality ingredients in our kitchen! 

Under each menu item you can find a list of the ingredients in a general order of most prominent in a dish. So if you would like to avoid something, please scan the ingredients for the item. 

How can I be sure that my order went through? 

After going through the steps to place your order, you can click on My Account on the website, scroll down the page, and you should see a list of your orders there. You should also receive a confirmation email that confirms your order (we recommend checking your spam folder, too!). If you still aren’t sure, just shoot us an email or give us a call and we can confirm for you! 

Can I add to my order after I’ve already placed one? 

Of course! Please email us at staff@mavenmeals.com before the order deadline and we can assist you in making that happen. 

You can also place a second order, and then email us to ask that we refund your second delivery fee. We will be sure to pack your meals together!

How can I update my delivery instructions or address?

If you would like to make a change to your delivery instructions/address for future orders, you can do so under Account and then edit your Delivery Notes & Contact Information. 

If this is a change to an order you have already placed, please email us at staff@mavenmeals.com so we can ensure this happens correctly for you. 

Can I update what credit card you have on file for my orders?

We do not store credit card information in our system, so if you would like to update your card, then you can do so on the checkout page at the payment screen through either Google Pay, Apple Pay, or Shop Pay.

Can I cancel/change my order?

If this is before our Sunday at midnight deadline, please email us at staff@mavenmeals.com and we can adjust or cancel the order for you. If you’d like a change made after the deadline, email us and we will see what we can do. 

When will my food be delivered/ready for pick up?

Since this is a weekly meal delivery service, and not daily, your food will be ready the following week after ordering. 

Selecting store pick up will mean that your meals will be ready for pick up from our Seatac warehouse starting at 10am until 4pm on Mondays each week. You are welcome to pick up on either Monday, Tuesday, or Wednesday, though the food will be ready to go starting on Mondays. You'll receive an email Monday morning alerting you when the meals are ready for pick up.  

When you select delivery, then your food will be delivered on Monday, Tuesday, or Wednesday depending on your zip code. Use our Zip Code checker on the Delivery Page to see what your delivery day is!

How is my food delivered? 

Depending on your zip code, there are 2 ways your deliveries will arrive:

• In corrugated cardboard boxes with ice packs & insulated liners, and delivered between 9:00am-6pm. 

         - or - 

• In paper bags that are delivered from refrigerated access points near your home, with no ice packs. For these zip codes you'll schedule your two hour delivery window after placing your order, between 12pm-8pm.

If your delivery came with ice packs & insulated liners, please leave these out for us to pick up with your next delivery! We are unable to take back the cardboard boxes, paper bags, or plastic containers. Please reuse or recycle these!

What happened to the ice packs and insulation?

Over the course of the next year we are on a mission to provide healthy, tasty, and sustainable meals. We found that shipping meals packed with ice and insulation conflicted with our sustainability goals, as many of these supplies were not returned and significant resources are required to clean those that are returned.

We are partnering with a delivery service to deliver your meals from refrigerated access points in your neighborhoods using a flexible, scheduled delivery approach. In doing this we are able to meet our commitment to the planet and provide you the ability to receive deliveries at a convenient time.

What if there is not a time that is convenient for my schedule?

Some customers prefer to leave insulated coolers with ice at the point of delivery. Our drivers look for coolers and will place your meals in the cooler. A delivery instruction can also be added to direct the driver to the cooler or other option that is most convenient for you.

Will I be notified when my order has been delivered? 

Yes! Whatever phone number you used to submit your order with, will receive a text message when your driver has dropped off your meals. You'll also receive an email with a delivery picture of where your meals were left.

Can I return the packaging supplies from my order?

If your delivery came with ice packs & insulated liners, please leave these out for us to pick up with your next delivery! We are unable to take back the cardboard boxes, paper bags, or plastic containers. Please reuse or recycle these!

I would love to refer friends, is there a referral link I can share? 

There is! Thank you for wanting to share Maven with your friends. Login to your account, and then click "Rewards" from the top menu bar. There you will find your personal referral link. Just copy & share that link with your family and friends to start gaining rewards! 

If they place their order using this link, they will automatically get a $10 discount applied to their first order. 

Once they place their first order, then you will see credit automatically loaded onto your account, under Store Credit.

The credit is awarded as follows: 

- If their order is under $25, then you’ll receive $5

- Between $25-50, you’ll receive $10 

- Between $50-75, you’ll receive $15

- Anything above $75, you’ll receive $20

Can I give the gift of Maven to someone by purchasing a gift certificate?

You sure can! Select gift certificate at the top of the screen for digital gift certificates. Gift card purchases are non refundable. Either put in the recipient’s information to email it directly to them or select “Print” and the certificate will email to you, for you to print & give a physical copy to them. 

Helpful tip: When proceeding to the payment screen for gift cards, select “Store Pickup” as your delivery option and this will autofill our information into the payment screen, preventing you from having to fill out “delivery information”. This will not mean that there is an actual physical gift card for you to pick up. The gift certificate will always be digital and will email either to the recipient or yourself, depending on what you have selected. 

Can I use multiple discount codes on one order? 

You are not able to simultaneously use discount codes, as only one is allowed per order. This includes trying to use a referral link for your first order and also a separate “first time” order code.