Maven Meals: Frequently Asked Questions
Ordering
How do I place an order?
Browse the weekly menu, add what looks good to your cart, and check out. You can order anytime between Monday morning, when the new menu goes live, and Sunday night at midnight.
How does it all work?
A new menu goes live every Monday morning. Browse and order anytime between Monday and Sunday night at midnight. Your meals are prepared in the kitchen that week and delivered fresh to your door on your designated delivery day (Monday, Tuesday or Wednesday, depending on your ZIP code). Everything is à la carte; you pick the dishes you want, no set boxes or bundles.
Is there a subscription or minimum order?
No. There's no subscription, no commitment, no minimum order and nothing to cancel. You order the weeks you want, skip the weeks you don't, and that's the whole arrangement.
Can I skip a week?
Yes. There's nothing to pause or cancel because there's nothing recurring. If you don't place an order by Sunday night at midnight, you simply don't get a delivery that week. Order again whenever you're ready.
Can I change or cancel my order after I've placed it?
Yes, anytime before the Sunday night deadline. Log in to your account or use the link in your order confirmation email to make changes. After the deadline, the kitchen has already bought the ingredients and started prepping, so changes aren't guaranteed, but call us at (206) 557-7985 and we'll do what we can.
Can I use multiple discount codes on one order?
Discount codes can be combined with the free delivery offer on orders over $95, but other discount codes can't be stacked together on a single order.
How do I send a Maven Meals gift card?
Select Gift Cards at the top of the screen, then choose an amount and how it arrives. You can email the card straight to the recipient, or print it yourself to hand over. Add a personal message either way; an emailed card reaches them within minutes.
When checking out for a gift card, select “Store Pickup” as your delivery option. This autofills the kitchen’s address so you don’t need to enter a shipping address for a digital product. Gift card purchases are non-refundable.
How do I update my payment information?
Maven Meals doesn't store credit card numbers in its system. You enter your payment information at checkout each time, or use Google Pay, Apple Pay or Shop Pay for faster checkout.
How do I update my delivery address or instructions?
Log in to your account and update your address and delivery instructions under Account Settings. If you need to change the address for an order you've already placed, email hello@mavenmeals.com before the Sunday deadline.
I'm having trouble logging in
Click "Forgot Password" on the login page and check your email for a reset link, including your spam folder. If you're not sure which email you used, email hello@mavenmeals.com and we'll help you find it.
Packaging and Returns
Can I return the packaging from my order?
The ice packs and insulated liners are reusable. Leave them out with your next delivery and we'll pick them up. For the rest of the packaging (cardboard boxes, paper bags and containers), please reuse, recycle or compost them at home. We're not able to pick up those materials on delivery runs.
The Menu
How often does the menu change?
Every week. A new menu goes live every Monday morning with 25 or more dishes across breakfast, lunch, dinner, salad bar, and bakery.
Is Maven Meals a meal kit?
No. Maven Meals is not a meal kit. You won't get a box of raw ingredients and a recipe card. Every dish arrives fully cooked, portioned and ready to heat. The food is prepared and packaged in Maven's commercial kitchen in SeaTac, not shipped frozen from a warehouse across the country.
Do you offer options for dietary restrictions?
You can filter the menu on the website by dietary preference, including gluten-free, vegan, vegetarian, dairy-free and more. The goal is to offer something for everyone, though Maven doesn't follow specific diet plans like keto or Whole30.
Our kitchen handles a wide range of ingredients in a shared space, so we can't guarantee that any dish is completely free of a specific allergen. If you have a severe allergy, please email hello@mavenmeals.com before ordering so we can talk through what will work.
Do you provide nutritional information?
Every menu item lists its full ingredients and dietary tags (gluten-free, vegan, vegetarian, dairy-free) on the product page. Detailed nutritional data like calorie counts and macros isn't available. Because the menu changes every week with entirely new dishes, generating lab-grade nutritional breakdowns for each one isn't feasible at Maven's scale.
How do I heat my meals?
Every meal comes with heating instructions right on the label. Most dishes need a quick warm-up in the microwave or oven and are ready to eat in a few minutes.
How long do meals last in the fridge?
Most meals keep for four to five days in the fridge. Items from the Stock Your Freezer menu are meant to be frozen and will last longer.
Clean Plate Club Rewards and Referrals
How does the rewards program work?
Every dollar you spend earns one Crumb. There is no minimum order and no cap on what you can earn in a week, and you can use your Crumbs for discounts on any future order. You can check your balance anytime on the Rewards page.
How do referrals work?
Head to the Rewards page to grab your personal referral link. When a friend places their first order through your link, they get $20 off and you get a $20 credit applied to your account.
Do I earn Crumbs on past purchases?
Crumbs are earned on orders placed after you join the Clean Plate Club. Orders placed before enrollment aren't retroactively eligible, but every order going forward counts.
Do my Crumbs expire?
Crumbs expire after 12 months of no order activity. As long as you place an order within a rolling 12-month window, everything stays active.
Delivery
Where does Maven Meals deliver?
Maven Meals delivers to 25 cities and communities across the greater Seattle and Tacoma area, including Seattle, Bellevue, Kirkland, Redmond, Renton, Tacoma and more. Your delivery day is set by your ZIP code. Check the delivery area page to see if your address is covered and which day your route runs.
What days does Maven Meals deliver?
Deliveries run Monday, Tuesday and Wednesday. Your delivery day depends on your ZIP code. Use the ZIP code checker on the delivery area page to find yours.
What happens on my delivery day?
Your meals arrive on your scheduled delivery day. You'll get a notice when your order is on the way.
What time does my delivery arrive?
Your order arrives on your delivery day, which is Monday, Tuesday or Wednesday depending on your ZIP code. We don't give a set delivery time. If you won't be there, leave a protected spot out of the weather at your home or office and we'll leave your order there.
How much does delivery cost?
$4.99 flat, per order. Delivery is free on orders over $95.
There's also a way to waive the fee without hitting that threshold: when three or more people in the same building order in the same week, everyone gets the delivery fee credited back. It works in apartment buildings and office suites, and it's how a lot of our regulars stopped paying for delivery.
How is my food packaged for delivery?
Your meals arrive in a corrugated cardboard box with ice packs and insulated liners to keep everything fresh. Each dish is in a sealed container labeled with heating instructions and a full ingredient list.
What if I'm not home when my order arrives?
Make sure there's a protected spot out of the weather where we can leave your delivery, like a covered porch or entryway. We're not able to deliver to secure buildings without access or leave orders with front desk staff. If you have specific instructions, add them to your account under Account Settings.
Can I pick up my order instead of having it delivered?
Yes. Choose Store Pickup at checkout and pick up your meals from the kitchen at 2351 South 200th Street, SeaTac, WA 98198. The kitchen is open for pickup Monday through Wednesday. There's no delivery fee for pickup orders.
Something was missing or damaged in my order
Email hello@mavenmeals.com with your order number, what was missing or what went wrong, and a photo if something arrived damaged. We'll get a credit applied to your account.
My order wasn't delivered at all
First, double-check your delivery day using the ZIP code checker on the delivery area page. If your delivery day has passed and your order hasn't arrived, email hello@mavenmeals.com or call (206) 557-7985 and we'll track it down.
Catering
Does Maven Meals do catering?
Yes. Maven caters everything from team lunches to special events. Visit the catering page or email catering@mavenmeals.com with your event date and time, approximate number of guests, any dietary preferences or restrictions, whether you'd like pickup or delivery, and any specific dishes or styles you have in mind. We'll put together a custom proposal with menu options and pricing.
How far in advance should I order catering?
Five business days is the standard lead time for most events. For larger groups (50+ guests) or events during peak season, two weeks is better. If you're working with less notice, reach out anyway with your event date and we'll see what we can do. Email catering@mavenmeals.com or call (206) 557-7985.
What does Maven Meals catering cost?
Pricing depends on the menu, guest count, and whether you need delivery or pickup. Maven can put together options for nearly every event size and budget. Email catering@mavenmeals.com with your details, call (206) 557-7985, or visit our connect page and we'll send a custom quote.
Is there a minimum for catering orders?
The minimum is 10 guests. For smaller groups, the weekly menu has plenty of options that work well for casual get-togethers and smaller gatherings.
Can I customize the catering menu?
Yes. Maven has an extensive catering recipe list built to cover a wide range of event sizes, dietary needs and common food allergies, including vegetarian, vegan, gluten-free and dairy-free options on every menu. Every tray is labeled with the dish name and allergens. Tell us about your event and we'll put together a menu that fits. Email catering@mavenmeals.com or call (206) 557-7985 to get started.
Still have questions?
Email us at hello@mavenmeals.com or call (206) 557-7985 and we'll get back to you as quickly as we can. You can also reach us on Instagram and Facebook.