You have questions? We have answers!
We’ve attempted to answer the most common questions here, but if you still can’t find what you’re looking for contact us & we’ll be happy to help!
Is this a subscription service?
Nope! We don’t believe that you should be locked into anything, when it’s our cookies & homemade meals that are going to keep you coming back for more! You can order however often fits for you and your family.
How much does it cost to get started?
Since there is no subscription fee & no minimum order, your only fixed cost would be our $4.99 delivery fee for delivered meals.
How does this all work?
This is a weekly meal delivery service, not daily.
Each Monday morning our new weekly menu will be posted on the site. You will have from Monday until Sunday at midnight to place your order for delivery/pick up the following week. For example, whatever day you are reading this - if you placed your order right now, it would be ready on the next Monday, Tuesday, or Wednesday.
Please see the Deliveries & Pickups tab for more information on when your meals will be ready for pick up or delivery each week.
Is there a benefit to ordering earlier in the week versus Sunday evening?
We always encourage folks to order as early as possible in the week, so that our team is able to accurately source & order ingredients. During the Covid-19 pandemic, there are times that we need to deactivate a certain dish, because we aren’t able to source the items for that dish.
Therefore, we like to recommend you just set yourself a quick reminder to order earlier in the week, to ensure that your order is in & confirmed for dishes.
Ordering early is also beneficial to you, so that if you have any questions or problems, then you can email us or call our store and we can get these answered for you before our weekly deadline.
Do I have to order a meal plan or can I order anything I’d like?
You can mix & match the food however your heart desires! Everything is ordered by the single serving, a la carte style. On the dinner menu, we do list the entree followed by one or two side dishes that we suggest as a pairing. The serving size, dietary tags, and ingredients are all listed underneath each item.
Do the meals come frozen?
All of our dishes come to you fresh! The only exception being that we will often send seafood dinner entrees frozen (as reheated fish is sometimes no fun!), but these items will be marked that they require some cooking.
How often does the menu change?
Under each menu item you can find a list of the ingredients in a general order of most prominent in a dish. So if you would like to avoid something, please scan the ingredients for the item.
How can I be sure that my order went through?
Can I cancel/change my order?
If this is before our Sunday at midnight deadline, please email us at firstname.lastname@example.org and we can adjust or cancel the order for you. If you’d like a change made after the deadline, email us and we will see what we can do.
When will my food be delivered/ready for pick up?
Since this is a weekly meal delivery service, and not daily, your food will be ready the following week after ordering.
Selecting store pick up will mean that your meals will be ready for pick up from our Seatac warehouse starting at 10am until 5pm on Mondays each week. You are welcome to pick up on either Monday, Tuesday, or Wednesday, though the food will be ready to go starting on Mondays.
When you select delivery, then your food will be delivered on Monday, Tuesday, or Wednesday. Your delivery day will be determined by your delivery zip code. Our delivery window is between 9:00am & 6:00pm each day. If you would like to know a more narrow time frame, please give us a call the morning of your delivery and we can check out our route for the day!
How is my food delivered?
Our meals are delivered in a corrugated cardboard box with reusable gel ice packs and an insulated foil liner.
During the Covid-19 pandemic, we will not be accepting back the cardboard boxes or the plastic containers. We will however accept back the ice packs & insulated liners, so you may leave these out for us to pick up with your next delivery!
Will I be notified when my order has been delivered?
Yes! Whatever phone number you used to create your account with, will receive a text message when your driver has dropped off your meals. You'll also receive an email with a delivery picture of where your meals were left.
I would love to refer friends, is there a referral link I can share?
There is! Thank you for wanting to share Maven with your friends. Login to your account, and you will see a “M” logo on the bottom left of your screen. Select that and you will find your personal referral link. Just copy & share that link with your family and friends.
If they place their order using this link, they will automatically get a $10 discount applied to their first order.
Once they place their first order, then you will see credit automatically loaded onto your account, under Store Credit.
The credit is awarded as follows:
- If their order is under $25, then you’ll receive $5
- Between $25-50, you’ll receive $10
- Between $50-75, you’ll receive $15
- Anything above $75, you’ll receive $20
Can I give the gift of Maven to someone by purchasing a gift certificate?
You sure can! Select gift certificate at the top of the screen for digital gift certificates. Gift card purchases are non refundable. Either put in the recipient’s information to email it directly to them or select “Print” and the certificate will email to you, for you to print & give a physical copy to them.
Helpful tip: When proceeding to the payment screen for gift cards, select “Store Pickup” as your delivery option and this will autofill our information into the payment screen, preventing you from having to fill out “delivery information”. This will not mean that there is an actual physical gift card for you to pick up. The gift certificate will always be digital and will email either to the recipient or yourself, depending on what you have selected.
Can I use multiple discount codes on one order?
You are not able to simultaneously use discount codes, as only one is allowed per order. This includes trying to use a referral link for your first order and also a separate “first time” order code.