How does the rewards program work?

Every dollar you spend earns you points! As you rack up points, you'll climb through our reward tiers — unlocking perks like discounts and exclusive offers. Check your points and tier status at any time on our Rewards page.

I'd love to refer friends — how does that work?

We love referrals! Head to our Rewards page to grab your personal referral link. When your friend places their first order through your link, they get $20 off and you get a $20 credit. Win-win! 🎉

Do I earn points for past purchases?

Points are earned on orders placed after you join the Clean Plate Club. Past orders before your enrollment aren't eligible — but every order going forward counts!

Do my points expire?

Points expire after one year of no order activity. As long as you place an order within a 12-month window, your points stay safe.

Is this a subscription service?

Nope! No subscriptions, no commitments, no strings attached. You order what you want, when you want. If you don't order one week, nothing happens — no charges, no deliveries, no guilt. We'll be here whenever you're ready.

How much does it cost to get started?

There are no sign-up fees or minimum orders. Just browse the menu, add what looks good, and check out. Delivery is $4.99 per order, and it's waived for orders over $95 🥳

How does this all work?

It's pretty simple:

1. Every Monday morning, we post a fresh weekly menu with all new dishes for Breakfast, Lunch, and Dinner.
2. Browse and order anytime from Monday through Sunday at midnight
3. Your meals are delivered fresh to your door on your designated delivery day (Monday, Tuesday, or Wednesday, depending on your zip code)
4. Heat, eat, and enjoy! Heating instructions are included with every meal

Everything is a la carte — mix and match individual servings however you like. On the dinner menu, we suggest pairings (an entree with a side or two), but you're free to build your own combo.

How will I know how to heat up my meals?

Every meal comes with heating instructions right on the label. Most meals just need a quick warm-up in the microwave or oven — we make it easy!

Can I use multiple discount codes on one order?

Discount codes can only be combined with our FREE Delivery offer. Other discount codes can't be stacked together on a single order.

A note about pricing: Serving sizes and dietary info are listed under each menu item. Prices reflect the quality ingredients we source — all-natural, hormone & antibiotic-free meats from local producers. Not everything is organic, but we're committed to real, wholesome food you can feel good about.

How often does the menu change?

Every single week! A brand new menu drops every Monday morning with 20+ fresh dishes across Breakfast, Lunch, Dinner, plus sides, snacks, and staples. We wouldn't want you eating the same thing every week 😉

Do you offer options for special dietary needs?

Absolutely! You can filter the menu on our website by dietary preference — gluten-free, vegan, vegetarian, dairy-free, and more. Every menu item lists its full ingredients so you can check for specific allergens.

Our goal is to offer something for everyone, though we don't follow specific diet plans. Important note: Our kitchen handles common allergens, including nuts, dairy, gluten, soy, and eggs. While we label everything carefully, we can't guarantee a completely allergen-free environment. If you have a severe allergy, email us at staff@mavenmeals.com and we'll help you find safe options.

Do you provide nutritional information for your meals?

Unfortunately, we're not able to provide detailed nutritional data (calories, macros, etc.) for our meals at this time. Because our menu changes weekly and our chefs adjust recipes based on ingredient availability, consistent nutritional analysis isn't something we can offer right now.

What we do provide is a full ingredient list for every menu item, along with dietary tags (gluten-free, vegan, vegetarian, dairy-free, etc.) so you can make informed choices based on your dietary needs. 🙏

How do I place an order?

Browse the menu at mavenmeals.com/pages/menus, add items to your cart, and check out. You can order anytime between Monday and Sunday at midnight for delivery the following week.

Can I edit or cancel my order?

Yes! You can edit or cancel your order anytime before Sunday at midnight. Just go to your Account page or use the link in your order confirmation email to make changes. After Sunday at midnight, orders go into kitchen prep and can no longer be modified.

Please note: Gift card purchases are non-refundable.

Something was missing from my order — what do I do?

We're sorry! Email us at staff@mavenmeals.com with your order number and the missing item(s). We'll get a credit applied to your account right away — no hoops to jump through. 💚

My food arrived damaged or didn't look right

Snap a quick photo and email it to staff@mavenmeals.com along with your order number. We'll take care of it with a credit to your account.

Can I give the gift of Maven to someone? 🎁

You sure can! Select Gift Certificate at the top of the screen to purchase a digital gift card. Enter the recipient's info to email it directly to them, or choose "Print" to have it emailed to you for a physical copy.

Helpful tip: When checking out for gift cards, select "Store Pickup" as your delivery option — this autofills our info so you don't have to enter delivery details. Don't worry, there's no physical pickup — the certificate is always digital!

Gift card purchases are non-refundable.

How do I update my credit card information?

We don't store credit card information in our system (for your security!). You can enter or update your payment method at checkout using Google Pay, Apple Pay, or Shop Pay.

How do I update my delivery address or instructions?

Log in to your account and update your address and delivery instructions under Account Settings. Need to change the address on an order that's already been placed? Email us at staff@mavenmeals.com before Sunday at midnight and we'll update it.

I'm having trouble logging in

Forgot your password? Click "Forgot Password" on the login page and check your email for a reset link (peek in spam if you don't see it).

Can't find your account? Try the email address you used when you first ordered. Not sure which email? Shoot us a note at staff@mavenmeals.com and we'll track it down for you.

Can I pick up my order instead of having it delivered?

Yes! If you'd prefer to skip the delivery fee, you can choose Store Pickup at checkout. All pickups are at our SeaTac kitchen:

📍 2351 South 200th Street, SeaTac, WA 98198

Orders are ready starting around 10:00 AM on Mondays — you'll get an email that morning as soon as they're good to go. You're welcome to pick up throughout the week, though everything is ready starting Monday. Pick up is available until 4 pm daily.

When will my food be delivered?

Your delivery day depends on your zip code — it'll be either Monday, Tuesday, or Wednesday. Use the zip code checker on our Delivery Area page to find your day.

What's the ordering timeline?

Every Monday, a new menu goes live. You have until Sunday at midnight to place (or edit) your order. Your meals will be delivered the following Mon/Tue/Wed depending on your area. Order early when you can — it helps our team source the freshest ingredients!

What time does my delivery arrive?

Deliveries arrive between 9:00 AM and 6:00 PM on your delivery day. We can't guarantee a specific time within that window, but you'll get a notification when your order is on the way.

How is my food delivered?

Your meals arrive in a corrugated cardboard box with ice packs and insulated liners to keep everything fresh. All dishes come to you fresh — the only exceptions are seafood dinner entrees and Stock Your Freezer items, which are sent frozen.

Please make sure there's a protected spot out of the weather where we can leave your delivery. We're unable to deliver to secure buildings without a receptionist or access code (unless you provide a code in your delivery instructions).

My order wasn't delivered — what do I do?

First, double-check your delivery day using the zip code checker on our Delivery Area page. If it's past 6 PM and your order hasn't arrived, email us at staff@mavenmeals.com right away and we'll sort it out.

Where do you deliver?

We deliver throughout the greater Seattle and Tacoma area. Check if your zip code is in our delivery zone on our Delivery Area page.

How much is delivery?

Delivery is FREE with all orders over $95. All other deliverie are $4.99 per order. Here's the fun part: when 3 or more people in the same building or office order Maven Meals, we'll credit the delivery fee to each of your accounts for the following week! Office lunch, anyone? 🏢

Can I return the packaging supplies from my order?

Yes — for the reusable stuff! Please leave your ice packs and insulated liners out for us to pick up with your next delivery. We'll reuse them! ♻️

For the rest (cardboard boxes, paper bags, and plastic containers), please reuse, recycle, or compost them at home. We're unable to take those back, but they're all recyclable.

Does Maven Meals do catering?

Yes — we love catering everything from team lunches to special events! 🎉

To get started, view our catering menu or email us at catering@mavenmeals.com with:

• Your event date and time
• Approximate number of guests
• Any dietary preferences or restrictions
• Whether you'd like pickup or delivery
• Any specific dishes or cuisine styles you have in mind

We'll put together a custom catering proposal with menu options and pricing tailored to your event. Our menus can accommodate a wide range of dietary needs. Reach out at least one week ahead — the more notice, the more options we can offer!

We're here to help! Email us anytime at staff@mavenmeals.com and we'll get back to you as quickly as we can. You can also reach us through the chat on our website or send us a message on Instagram or Facebook.