You have questions? We have answers!
We’ve attempted to answer the most common questions here, but if you still can’t find what you’re looking for contact us & we’ll be happy to help!
Is this a subscription service?
Nope! We don’t believe that you should be locked into anything, when it’s our cookies & homemade meals that are going to keep you coming back for more! You can order however often fits for you and your family.
How much does it cost to get started?
Since there is no subscription fee & no minimum order, your only fixed cost would be our $4.99 delivery fee for delivered meals.
How does this all work?
This is a weekly meal delivery service, not daily.
Each Monday morning our new weekly menu will be posted on the site. You will have from Monday until Sunday at midnight to place your order for delivery/pick up the following week. For example, whatever day you are reading this - if you placed your order right now, it would be ready on the next Monday, Tuesday, or Wednesday.
Please see the Deliveries & Pickups tab for more information on when your meals will be ready for pick up or delivery each week.
Is there a benefit to ordering earlier in the week versus Sunday evening?
We always encourage folks to order as early as possible in the week, so that our team is able to accurately source & order ingredients. During the Covid-19 pandemic, there are times that we need to deactivate a certain dish, because we aren’t able to source the items for that dish.
Therefore, we like to recommend you just set yourself a quick reminder to order earlier in the week, to ensure that your order is in & confirmed for dishes.
Ordering early is also beneficial to you, so that if you have any questions or problems, then you can email us or call our store and we can get these answered for you before our weekly deadline.
Do I have to order a meal plan or can I order anything I’d like?
You can mix & match the food however your heart desires! Everything is ordered by the single serving, a la carte style. On the dinner menu, we do list the entree followed by one or two side dishes that we suggest as a pairing. The serving size, dietary tags, and ingredients are all listed underneath each item.
Do the meals come frozen?
All of our dishes come to you fresh! The only exception being that we will often send seafood dinner entrees frozen (as reheated fish is sometimes no fun!), but these items will be marked that they require some cooking.
How often does the menu change?
Each Monday morning we will post a new menu with 15-20 new offerings. We wouldn’t want to eat the same thing every week & you shouldn’t have to either!
There are a few items on our breakfast & bakery menus that are permanent, while everything else rotates weekly. Some of the more fan-favorite items you will see repeat more often, but generally items will come back onto the menu every couple of months!
How will I know how to cook my meals?
Each savory item will come with it’s own customized label letting you know the serving size, how many days we suggest the item is good for after delivery, and any reheating/cooking instructions.
Can I cook in the containers you deliver in?
Our plastic dishes are microwave safe, but NOT oven safe. Anything that needs to be reheated in the oven, will need to first be transferred to an oven-safe dish.
Can I customize dishes to leave out certain ingredients due to allergies or preferences?
While we aren’t able to customize individual dishes, we do have a series of filters on the menu pages to make your search a little easier!
You can filter the website to only show you dishes that pertain to your dietary preferences/needs. Under each menu item, we also list the ingredients so that you are able to avoid any specific ingredients that may not be covered by these filters. If you have any specific questions about a menu item, please email us at firstname.lastname@example.org
Do you have a set vegetarian or vegan menu?
Our goal for menus is to provide options for a broad range of diets, though we don’t offer any specific diet plans. A general rule is that we will try to have dishes each week that give options to people of all dietary needs. If you don’t see something that works for you in a particular week, just check back in to the website the following week!
Is everything organic & is nutritional information available?
In short, no. We are committed to using all natural, hormone & antibiotic free meats from local producers such as Painted Hills Beef, Draper Valley Chicken, Anderson Ranch Lamb, Carlton & Lan Roc Farms Pork & Durham Ranch Bison. Additionally, our seafood & fish is wild caught. We do strive to use as much organic produce as practical & available.
As for nutritional information, we are dedicated to keeping the menu interesting & constantly changing each week. Which means with the hundreds of items available we are currently unable to offer nutritional information. Each item is always made from scratch using high quality ingredients in our kitchen!
Under each menu item you can find a list of the ingredients in a general order of most prominent in a dish. So if you would like to avoid something, please scan the ingredients for the item.
How can I be sure that my order went through?
After going through the steps to place your order, you can click on My Account on the website, scroll down the page, and you should see a list of your orders there. You should also receive a confirmation email that confirms your order (we recommend checking your spam folder, too!). If you still aren’t sure, just shoot us an email or give us a call and we can confirm for you!
Can I add to my order after I’ve already placed one?
Of course! Please email us at email@example.com before the order deadline and we can assist you in making that happen.
You can also place a second order, and then email us to ask that we refund your second delivery fee. We will be sure to pack your meals together!
How can I update my delivery instructions or address?
If you would like to make a change to your delivery instructions/address for future orders, you can do so under Account and then edit your Delivery Notes & Contact Information.
If this is a change to an order you have already placed, please email us at firstname.lastname@example.org so we can ensure this happens correctly for you.
Can I update what credit card you have on file for my orders?
We do not store credit card information in our system, so if you would like to update your card, then you can do so on the checkout page at the payment screen through either Google Pay, Apple Pay, or Shop Pay.
Can I cancel/change my order?
If this is before our Sunday at midnight deadline, please email us at email@example.com and we can adjust or cancel the order for you. If you’d like a change made after the deadline, email us and we will see what we can do.
When will my food be delivered/ready for pick up?
Since this is a weekly meal delivery service, and not daily, your food will be ready the following week after ordering.
Selecting store pick up will mean that your meals will be ready for pick up from our Seatac warehouse starting at 10am until 5pm on Mondays each week. You are welcome to pick up on either Monday, Tuesday, or Wednesday, though the food will be ready to go starting on Mondays.
When you select delivery, then your food will be delivered on Monday, Tuesday, or Wednesday. Your delivery day will be determined by your delivery zip code. Our delivery window is between 9:00am & 6:00pm each day. If you would like to know a more narrow time frame, please give us a call the morning of your delivery and we can check out our route for the day!
How is my food delivered?
Our meals are delivered in a corrugated cardboard box with reusable gel ice packs and an insulated foil liner.
During the Covid-19 pandemic, we will not be accepting back the cardboard boxes or the plastic containers. We will however accept back the ice packs & insulated liners, so you may leave these out for us to pick up with your next delivery!
Will I be notified when my order has been delivered?
Yes! Whatever phone number you used to create your account with, will receive a text message when your driver has dropped off your meals. You'll also receive an email with a delivery picture of where your meals were left.
I would love to refer friends, is there a referral link I can share?
There is! Thank you for wanting to share Maven with your friends. Login to your account, and then click "Rewards" from the top menu bar. There you will find your personal referral link. Just copy & share that link with your family and friends to start gaining rewards!
If they place their order using this link, they will automatically get a $10 discount applied to their first order.
Once they place their first order, then you will see credit automatically loaded onto your account, under Store Credit.
The credit is awarded as follows:
- If their order is under $25, then you’ll receive $5
- Between $25-50, you’ll receive $10
- Between $50-75, you’ll receive $15
- Anything above $75, you’ll receive $20
Can I give the gift of Maven to someone by purchasing a gift certificate?
You sure can! Select gift certificate at the top of the screen for digital gift certificates. Gift card purchases are non refundable. Either put in the recipient’s information to email it directly to them or select “Print” and the certificate will email to you, for you to print & give a physical copy to them.
Helpful tip: When proceeding to the payment screen for gift cards, select “Store Pickup” as your delivery option and this will autofill our information into the payment screen, preventing you from having to fill out “delivery information”. This will not mean that there is an actual physical gift card for you to pick up. The gift certificate will always be digital and will email either to the recipient or yourself, depending on what you have selected.
Can I use multiple discount codes on one order?
You are not able to simultaneously use discount codes, as only one is allowed per order. This includes trying to use a referral link for your first order and also a separate “first time” order code.